SHIPPING & RETURNS FAQ
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Shipping Information
Once orders are made, it will be processed the next working day and delivery can be expected within 3 working days. For urgent orders please contact us for pickups. Free doorstep delivery valid till 31st Dec 2025.
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Return and Exchange Policy
Once delivery is done, you are advised to check on any defects available and contact us within 1 week and arrange for a exchange or refund. The item must be in new, original condition, with all original price tags and labels attached, including the original packaging.
FREQUENTLY ASKED QUESTIONS
Here’s everything you need to know about your Thread Thirty experience—from orders and shipping to returns and care tips
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What services/products do you offer?
We are a local fashion brand that mainly focus on oversized graphic tee embodying the founders’ experience. We understand fashion is always an ongoing experiment and we invite you to join us on this journey where we mix comfort, style, and value together.
What are your business hours?
We are opened daily weekdays from 10am – 5pm excluding public holidays
What is your return/refund policy?
Any defect please let us know and we can replace that for you. If there are sizing differences, please come down to our office for an exchange within 1 week of receiving the item. Customised items are not eligible for exchange except defects.
How long does shipping/delivery take?
Shipping takes 3 working days. If you require an earlier delivery, do approach us and arrange for either a pickup or express delivery.
Do you offer custom orders or special requests?
Do let us know of any custom orders or special request and we will try our best to assist you!